Four Town Pump managed hotels in Montana and Idaho have received awards from franchisor Choice Hotels International.
Butte, MT; April 29, 2014 –
For the second year in a row, the Comfort Suites in Helena has received the Platinum Award from Choice Hotels. The Comfort Suites Helena ranks 13th out of 573 Comfort Suites hotels in the United States and Canada. To achieve the Platinum Award, the hotel must place in the top 3% of all hotels in the brand. “We are excited to receive this award for the second time” said Melissa Buckley, hotel general manager. “Our team understands that the success of our hotel is dependent on pleasing our guests” she continued. The Comfort Suites Helena has consistently ranked number 1 out of 22 hotels on Trip Advisor.
After receiving the Gold Award for the past two years, the Sleep Inn & Suites Idaho Falls has been designated as a Platinum Award Winner for 2013. This hotel is ranked 6th out of 370 Sleep Inns in the United States placing it in the top 3% of all Sleep Inn hotels for guest satisfaction and brand standard compliance.
“We strive to deliver the best possible service to our guests that we can” said hotel general manager LaDean Egan. “We try to do all of the little extras that will want to make our guests return or recommend us to their friends.
The Sleep Inn and Suites is currently ranked number 1 on Trip Advisor in the Idaho Falls area.
In its first year of eligibility, the Sleep Inn and Suites Miles City has received the Gold Award. Ranked 13th out of 370 Sleep Inn hotels, the Miles City hotel narrowly missed receiving the Platinum Award. “While we are happy to have received the Gold Reward, which is awarded to the top 10% of all Sleep Inns,” said hotel general manager Chad Ridenour, “we know that we have the potential to improve in 2014” he continued.
The Miles City Sleep Inn is currently ranked number 1 out of 7 hotels in the Miles City area on TripAdvisor.
Also receiving the Gold Award from Choice Hotels this year is the Comfort Inn & Suites in Shelby. With a guest service and brand standard ranking of 114 out of 1,255 Comfort Inns, the Comfort Inn & Suites Shelby currently ranks number 1 on Trip Advisor in the Shelby area.
“Last January our team decided we wanted to be as good as the best Comfort Inn so we decided to go for the gold,” said Steve Blazer, hotel general manager. “Our goal for 2014 is to achieve the Platinum Award” he continued.
“We are pleased that our hotels have received these awards” said hotel operations director Bill McGladdery. “Great guest service has to happen every day in our hotels’, we are pleased to see that these four hotels have received this recognition from both our guests and Choice Hotels.”