Sleep Inn Idaho Falls Wins Travelers’ Choice Exceptional Service Award

Guests rank property among top ten hotels in U.S for service on TripAdvisor

Idaho Falls, Idaho. (June 11, 2014) – Sleep Inn Idaho Falls, franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world’s leading hotel companies, today is celebrating its recent 2014 TripAdvisor Travelers’ Choice Award distinction after guests shined a spotlight on the hotel as one of the top ten properties for service in the United States. 
“The greatest honor in this recognition as one of the top ten hotels for service in the United States is that it came from our guests,” said Bill McGladdery, director of operations for Town Pump Hotel Group, Inc. "It is a true testament to the effort put forth by our team to ensure that every guest’s experience is memorable and of the highest quality. From investing in new bedding and lobby furniture to treating every traveler like a VIP, our team consistently goes above and beyond to offer guests a truly memorable travel experience.”
In its twelfth year, the TripAdvisor Traveler’s Choice Exceptional Service Award winners are determined based on the quality of reviews and ratings for service, and are selected by the people who know them best – travelers. Every year, millions of TripAdvisor travelers from across the world provide the reviews and opinions that determine the winners of the prestigious award.
“We are extremely proud of the Sleep Inn Idaho Falls team for earning this well-deserved recognition,” said Anne Smith, vice president of brand strategy for Choice Hotels International. “With their outstanding service, the Sleep Inn Idaho Falls location is an excellent representation of the Sleep Inn brand. And, the guest experience at this hotel is only getting better as it continues its transformation through the Sleep Inn Designed to Dream program, a simply stylish look and feel coming to Sleep Inn hotels across the country.”
As part of the Designed to Dream program, Sleep Inn Idaho Falls has already rolled out new bedding and pillows, new guest room lighting, lobby furniture and window treatments toward the design concept’s upgrades to guest rooms and public spaces throughout hotel.
Travelers can experience the Sleep Inn brand’s overall Designed to Dream concept at nearly 200 U.S. Sleep Inn hotels. The Designed to Dream program offers a fresh and contemporary experience that welcomes guests into a restful environment with warm colors, fresh graphics and soothing nature-oriented art.
Launched in May 2010, Designed to Dream is driving increased customer satisfaction scores, new construction for Sleep Inn hotels and higher than average performance. In-room satisfaction surveys in 2013 showed that nine out of 10 guests would recommend a Designed to Dream hotel to friends and family.
In addition to the Travelers’ Choice Exceptional Service Award, the Sleep Inn Idaho Falls owner, Town Pump Group recently received Choice Hotels International Premier Hotelier award at the 60th annual Choice Hotels International Convention in Las Vegas this past month. The award recognizes Town Pump’s commitment to the Choice Hotels family of eleven brands and portfolio of more than 6,300 hotels around the globe.
This award-winning hotel is located right off Interstate 15, just minutes from the Bonneville Museum of Idaho and numerous outdoor recreational areas, including Tautphaus Park Zoo, Yellowstone Bear World, Heise Hot Springs and Rexburg Rapids.
Constructed in 2010, the Sleep Inn Idaho Falls hotel features numerous amenities, including a business center, exercise room, laundry facilities and an indoor heated pool and hot tub. In addition, guests can enjoy a free deluxe hot breakfast, free wireless high-speed internet, complimentary weekday newspaper and, free parking. Guestrooms also feature additional amenities, including microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, desks, irons and ironing boards, and cable television.

Town Pump Hotels Receive Awards 

Butte, MT; April 29, 2014 – Four Town Pump managed hotels in Montana and Idaho have received awards from franchisor Choice Hotels International.

For the second year in a row, the Comfort Suites in Helena has received the Platinum Award from Choice Hotels. The Comfort Suites Helena ranks 13th out of 573 Comfort Suites hotels in the United States and Canada. To achieve the Platinum Award, the hotel must place in the top 3% of all hotels in the brand. “We are excited to receive this award for the second time” said Melissa Buckley, hotel general manager. “Our team understands that the success of our hotel is dependant on pleasing our guests” she continued.  The Comfort Suites Helena has consistently ranked number 1 out of 22 hotels on Trip Advisor.

After receiving the Gold Award for the past two years, the Sleep Inn & Suites Idaho Falls has been designated as a Platinum Award Winner for 2013. This hotel is ranked 6th out of 370 Sleep Inns in the United States placing it in the top 3% of all Sleep Inn hotels for guest satisfaction and brand standard compliance. “We strive to deliver the best possible service to our guests that we can” said hotel general manager LaDean Egan.  “We try to do all of the little extras that will want to make our guests return or recommend us to their friends: she continued.  The Sleep Inn and Suites is currently ranked number 1 on Trip Advisor in the Idaho Falls area.

  In its first year of eligibility, the Sleep Inn and Suites Miles City has received the Gold Award.  Ranked 13th out of 370 Sleep Inn hotels, the Miles City hotel narrowly missed receiving the Platinum Award.  “While we are happy to have received the Gold Reward, which is awarded to the top 10% of all Sleep Inns,” said hotel general manager Chad Ridenour, “we know that we have the potential to improve in 2014” he continued.  The Miles City Sleep Inn is currently ranked number 1 out of 7 hotels in the Miles City area on TripAdvisor.

Also receiving the Gold Award from Choice Hotels this year is the Comfort Inn & Suites in Shelby.  With a guest service and brand standard ranking of 114 out of 1,255 Comfort Inns, the Comfort Inn & Suites Shelby currently ranks number 1 on Trip Advisor in the Shelby area.  “Last January our team decided we wanted to be as good as the best Comfort Inn so we decided to go for the gold,” said Steve Blazer, hotel general manager.  “Our goal for 2014 is to achieve the Platinum Award” he continued.

“We are pleased that our hotels have received these awards” said hotel operations director Bill McGladdery. “Great guest service has to happen every day in our hotels’, we are pleased to see that these four hotels have received this recognition from both our guests and Choice Hotels.”

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